D E T A I L S
EAPA vouchers
If you're having difficulty paying your current household energy bills, you could be eligible for Energy Accounts Payment Assistance (EAPA) $50 vouchers.
EAPA vouchers are sent electronically to your energy retailer to help pay your home electricity or gas bills. Applying for an EAPA voucher involves an eligibility assessment by a NSW Government Representative or an approved Non-Government EAPA provider.
Eligibility
You must:
- Have an electricity or natural gas account for a NSW residential address, which is your primary place of residence and the account must be active at the time of your assessment.
- You must be the electricity or natural gas account holder (the account and bill must be in your name).
- Must be experiencing a short-term financial crisis or emergency that has caused you financial hardship and impacted your ability to pay your current residential energy bill.
You're not eligible if you:
- Use Liquid Petroleum Gas (LPG) bottles for your gas supply.
- Are residing in embedded networks (e.g. some strata plans, retirement villages and residential parks)
- Have already paid your energy bill
- Have a business account
- Are not the account holder and the bill is in another person’s name
- Have closed your energy account.
What you need to apply.
Prior to coming into the centre please prepare:
- Two (2) Proof of Identity Documents
- A copy of your current electricity and/or gas bill, which includes your:
- first and last name (your account and bill must be in your name)
- energy retailer's name
- energy account number
- National Meter Identifier (NMI) number for electricity bills, or
- Delivery Point Identifier (DPI)/Meter Installation Registration Number (MIRN) for gas bills
- Confirmation that you're currently on a hardship plan with your retailer (if applicable)
- Evidence of financial crisis, such as a termination notice or medical expenses (optional).